Do you work in Business Process Outsourcing? Share your story.

Workers in the Business Process Outsourcing (BPO) sector perform a variety of crucial tasks to support business and their customers: customer service agents help customers resolve complex issues, content moderators keep the internet safe and usable for everyone, and data labelers use their human insight to train the automated systems that people and businesses rely on every day.

Too often, this work is underappreciated and unseen. This survey aims to gather the voices of customer service agents, content moderators, and data labelers, in order to improve working conditions in the BPO sector.

This survey is conducted by UNI Global Union in collaboration with Jarrow Insights. UNI Global Union is an international federation of national trade unions which brings together workers from over 150 countries in the service economy to win better jobs and better lives. We take your privacy seriously. Your answers will be kept completely confidential. If you participate in this survey, we will process your answers according to our privacy policies.

Your answers will be used to help deliver better jobs and better lives to those working in the Business Process Outsourcing sector.